Mabel AnswersYour friendly Southern receptionist.
HOW MABEL WORKS
A customer calls.
You have a next step.
Your caller explains what they need. Mabel gathers the details using your instructions, then texts you and calls you with the request.
A kitchen leak. Someone to answer.
Thanks for calling Redmont Plumbing. This is Mabel. How can I help you?
A complete kitchen-sink test call with Mabel’s live agent and an AI test caller. The caller has turned the valve under the sink and the leak has slowed to a drip. He asks for service today or first thing tomorrow, and for a call before anyone comes out. Recorded live with an AI test caller; pauses between turns are shortened. Film and notification graphics are illustrative. Phone digits are hidden in the captions; the callers are fictional.
Read the English call transcript
Transcription may contain errors. Phone digits are hidden. The callers are fictional.
Thanks for calling Redmont Plumbing. This is Mabel. How can I help you?
Hey, yes ma'am. Uh, I've got water leaking under my kitchen sink... there's a puddle all in the cabinet.
Oh dear, that is no fun at all. Before we go any further, let me get your name and a good number, just in case we get cut off. What is your name?
It's Bill. Bill Thomas.
Alright, Bill. And what is the best number for me to reach you at?
Yeah, it's, uh... [phone number hidden].
And if we happen to get cut off, is it alright if I call you back on that number?
Yes ma'am, that's fine.
Alright, thank you. Let me read that back to make sure I got it right. I have [phone number read back]. Is that correct?
Yep, that's right.
Perfect, thank you, Bill. Now, do you need somebody out there right away?
Well, I turned that little valve under the sink. It's slowed way down, but I don't think it's all the way stopped.
Alright, I am putting this at the top of the list right now. Let me make sure I have everything so they can call you straight back. Since you turned that valve and it is still dripping, do you know where your main water shut-off valve is for the whole house, just in case you need to turn that off to stop the damage while you wait?
It's mostly contained now. Just kind of a slow drip.
Alright, that is good to hear. I have got it marked down that you have a leak under the kitchen sink and you have turned the valve under there, but it is still dripping a bit. Whereabouts are you located, Bill?
We're over in Homewood.
Alright, Homewood, I have got that down. And when were you wanting somebody to come out and take a look at this for you?
Today if y'all can. If not, first thing tomorrow's fine. Oh, and could they give me a call before they head out?
I will absolutely make a note for them to call you before they head your way. I have got everything written down here, and I am going to get this right over to one of our guys so they can call you back to confirm a time to get out there. Is there anything else I should pass along?
No, I think that's it. Just have 'em call me before they come.
Thank you for calling, Bill. Have a good afternoon.
Alright. Thank you, Mabel. Bye now.
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