What I do with your information.

Whose information this covers

Two different sets of people. You, the business owner who hires me. And the people who call your business.

Your customers never signed up for anything with me. That means I treat their information as yours, not mine.

What I collect from you

Your name, business, phone number, email, services, hours, service area, language choices and call-handling instructions. Stripe handles payment details; Mabel stores account and payment-status references to manage your service.

What I collect from your callers

When somebody calls your line, Mabel takes their name, their phone number, what they need and when they need it. The call is recorded and written out so you can read exactly what was said.

That information exists for one reason: so you can call that person back.

What I will never do

I will never sell your information or your customers' information to anybody, for any amount of money.

I will never market to your customers. Not my newsletter, not my offers, not ever.

I will never use your customer list to go sell your competitors.

Who can see it

Access is limited to the people and service providers who need the information to operate your service.

Phone, voice processing, hosting, storage, payment and notification providers process the information needed to provide their part of the service. Your call details are sent to the recipients configured for your business.

How long it's kept

Contact Terry to request a copy or deletion of your business records. We will confirm the request, the records involved and any retention requirements before completing it. Provider records and backups may have separate retention periods.

Recording calls

Mabel's call service can create recordings and transcripts. Recording disclosures and consent requirements must be reviewed for the business and the locations it serves before activation. Contact Terry about the recording configuration for your service.

Cookies

The admin console uses a session cookie for sign-in. Payment and billing pages run by Stripe use their own technology and privacy terms. Contact Terry with questions about the information used by the website.

Text messages

If you give me your mobile number, I use it to text you about your own account — your leads, a question about your setup, or to reach you when something needs your attention. That is the only reason I will ever text you.

Message frequency varies. Message and data rates may apply. Reply STOP to any text and I stop. Reply HELP and you get me.

Mabel Answers and Terravic Inc. do not sell or rent mobile phone numbers or share text message consent with third parties or affiliates for marketing. Service providers may process phone numbers as needed to deliver the messages you requested.

Your customers' numbers are handled the same way, and they are never texted marketing of any kind.

Questions

Call Terry Baker at 205-835-2631. A person answers.